Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably identify a natural person, directly or indirectly (e.g., name, ID number, email address, IP address, device identifier).
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any other handling.
• "Data Controller" — cv7777, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of cv7777 under a written agreement (e.g., payment processors, game studios, KYC service providers).
• "KYC" (Know Your Customer) — the mandatory identity verification process, which involves collecting identity documents to confirm age and identity in accordance with anti-money laundering (AML) requirements.
• "Cookies" — small text files placed on your device when you visit the Website, used to maintain session state, improve performance, and support analytics.
• "IDR" or "Rp" — Indonesian Rupiah, the sole currency in which transactions are processed on cv7777.

2. Personal Data We Collect

cv7777 collects the following categories of personal data from or about you:

2.1 Registration Data

When you create an Account, we collect: full legal name; date of birth; Indonesian residential address; email address; mobile phone number; and a username and hashed password. This information is essential to establishing your Account and verifying your eligibility (21+ age requirement).

2.2 Identity Verification (KYC) Data

Before processing your first withdrawal, we require: a copy of a valid government-issued photo identification document (Indonesian KTP, passport, or driver's license); a document confirming your residential address (utility bill, bank statement, or official correspondence dated within three months); and a selfie photograph of you holding your ID. KYC documents are processed by our verified compliance service and stored in an encrypted format.

2.3 Financial Data

We collect transaction records including deposit amounts, deposit dates, payment methods used (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), withdrawal requests, withdrawal amounts, and any bonus allocations or adjustments. We do not store full bank account credentials on our servers; payment data is handled by your chosen bank or e-wallet provider via their own secure systems.

2.4 Gaming Activity Data

We maintain records of your wagering activity, including: bets placed (sport, league, selection, stake, odds); casino game sessions (game title, session duration, stake levels, outcomes); togel (Indonesia's traditional numbers lottery) ticket purchases; live dealer session logs; and any responsible gaming tool activations (deposit limits, self-exclusion requests).

2.5 Device and Technical Data

When you access cv7777, our servers automatically collect: IP address; browser type and version; operating system and device model; referring URL; pages visited and time spent; session start and end timestamps; and geolocation data derived from IP address (country and city-level).

2.6 Communications Data

Any communication you have with our customer support team — via live chat, email, or any other channel — is recorded and stored. This includes queries, complaints, feedback, and any documents you share during support interactions.

2.7 Voluntarily Submitted Data

Any additional information you voluntarily provide — for example, when completing a responsible gaming self-assessment quiz, responding to a satisfaction survey, or updating your Account profile — is collected and stored in accordance with this Policy.

3. How We Collect Your Data

We collect personal data through the following methods:

• Directly from you — when you register, complete KYC, initiate transactions, contact support, or otherwise interact with the Platform.
• Automatically — through server logs, cookies, and similar tracking technologies as you navigate the Website.
• From third parties — from our KYC verification service providers, payment processors, fraud-detection services, and game-studio providers who may share relevant account or transaction data with us for the purpose of platform operation, compliance, and security.

4. Purposes for Which We Use Your Data

cv7777 processes your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your Account; processing login authentication; and communicating Account-related notices to you.
Age & Identity Verification	Confirming you meet the 21+ age requirement and verifying your identity in accordance with KYC obligations.
Financial Transaction Processing	Processing deposits via BCA, BRI, BNI, Mandiri, and e-wallets; processing withdrawals in IDR; maintaining transaction records.
Legal & Regulatory Compliance	Complying with anti-money laundering (AML), counter-terrorist financing (CTF), and other applicable legal obligations; responding to lawful requests from authorities.
Fraud Prevention & Security	Detecting, investigating, and preventing fraudulent activity, duplicate Accounts, payment fraud, and other security threats.
Customer Support	Responding to your inquiries, resolving disputes, and providing technical assistance via live chat and email support.
Responsible Gaming	Monitoring gaming activity for signs of problem gambling; administering deposit limits, loss limits, session limits, and self-exclusion tools; maintaining cooling-off period records.
Platform Improvement	Analyzing aggregated usage data to improve Website performance, game selection, payment options, and user experience.
Marketing Communications	Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

Where applicable data protection law requires us to identify a legal basis for processing, we rely on the following:

• Contract performance — processing necessary to provide the gaming services you have contracted for under our Terms & Conditions (Account management, transactions, KYC).
• Legal obligation — processing required to comply with AML, CTF, and other applicable legal obligations (identity verification, transaction record-keeping).
• Legitimate interests — processing necessary for our legitimate business interests and those of third parties, where those interests are not overridden by your fundamental rights (fraud prevention, platform security, analytics for service improvement).
• Consent — where you have given explicit consent, such as for marketing communications or optional responsible gaming self-assessments. You may withdraw consent at any time by contacting support.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and registration data — retained for the duration of your Account plus 5 years after Account closure, to satisfy AML record-keeping requirements.
• KYC documents — retained for a minimum of 5 years from the date of verification, in compliance with international AML standards.
• Transaction records — retained for 7 years from the transaction date for financial audit and legal compliance purposes.
• Gaming activity logs — retained for 3 years, or longer if required for dispute resolution or regulatory inquiry.
• Customer support records — retained for 3 years from the date of the last interaction.
• Marketing opt-in records — retained for the duration of your consent, plus 2 years as evidence of consent.
• Technical/device data — retained for up to 13 months for security analysis and fraud prevention, then deleted or anonymized.

When retention periods expire, personal data is securely deleted or permanently anonymized so that it can no longer identify you.

7. How We Share Your Data

cv7777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in Section 4:

• KYC and compliance service providers — to verify your identity and age. These providers are bound by confidentiality agreements and process data solely on our instructions.
• Payment processors and banking partners — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja process transaction data necessary to complete deposits and withdrawals. Each provider operates under its own privacy policy.
• Game studio providers — licensed third-party game providers (including live casino studio operators) receive the minimum data required to authenticate your session and record game outcomes. Game providers do not receive your financial account details.
• Fraud-prevention and security services — we use third-party tools to detect fraudulent activity, unusual transaction patterns, and account takeover attempts. These services receive device fingerprint and behavioral data.
• Legal and regulatory authorities — we will disclose personal data to law-enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal obligation, court order, or lawful government request. We will notify you of such disclosures where legally permitted to do so.
• Business successors — in the event of a merger, acquisition, restructuring, or sale of all or part of cv7777's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

8. Cookies and Tracking Technologies

8.1 What Cookies We Use

cv7777 uses the following categories of cookies and similar tracking technologies on the Website:

• Essential cookies — strictly necessary for the Website to function. These include session authentication cookies, load-balancing cookies, and security tokens. They cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies — we use aggregated, anonymized analytics to understand how users navigate the Website, which pages are most visited, and where technical errors occur. This data informs Platform improvements.
• Functional cookies — these remember your preferences, such as language settings, last-viewed game categories, and responsible gaming notification preferences. Disabling them may reduce personalization.
• Marketing cookies — where you have given consent, we may place cookies that help us (and our approved advertising partners) understand the effectiveness of our campaigns. These do not follow you across unrelated third-party websites.

8.2 Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Blocking all cookies may prevent you from logging in to or using certain features of cv7777. Detailed instructions for managing cookies are available in your browser's help documentation. Please note that clearing cookies will log you out of your current session.

9. Data Security

cv7777 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS. Look for the padlock icon in your browser's address bar when visiting cv7777.
• Encrypted data storage — sensitive data including KYC documents and financial records are stored in encrypted form on access-controlled servers.
• Access controls — internal access to personal data is restricted on a need-to-know basis. Staff who handle personal data are bound by confidentiality obligations and receive regular data protection training.
• Regular security audits — our platform and infrastructure undergo periodic independent security assessments and penetration testing.
• Segregated player funds — player Funds are held in accounts separate from our operating accounts, reducing exposure in the event of a financial or legal event affecting the business.

Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. If you become aware of any unauthorized access to your Account, please notify us immediately at support at cv7777.cam.

10. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data held by cv7777:

• Right of access — you may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right of rectification — you may request correction of inaccurate or incomplete personal data. You can update most Account details directly through your Account profile; for identity documents, please contact support.
• Right of erasure ("right to be forgotten") — you may request deletion of your personal data in certain circumstances (e.g., if it is no longer necessary for the purpose it was collected). Note that we may be required to retain certain data for legal compliance reasons (see Section 6).
• Right to restrict processing — you may request that we limit how we use your personal data while a dispute or complaint is being resolved.
• Right to data portability — where processing is based on consent or contract, you may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to object — you may object to processing based on our legitimate interests, or to processing for direct marketing purposes. Where you object to marketing, we will stop immediately.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our Data Protection team at support at cv7777.cam with the subject line "Data Protection Request". We will acknowledge your request within 5 business days and respond in full within 30 days. In complex cases, we may extend this period by a further 30 days, with notice to you. We may need to verify your identity before processing your request.

11. Minors and Age Restriction

cv7777 strictly prohibits the use of our Platform by persons under 21 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a person under 21, we will immediately close the Account, void all wagers, return deposited funds (net of bonuses), and permanently delete all personal data associated with that Account from our systems. Parents and guardians who believe their child has registered an Account on cv7777 are encouraged to contact us immediately at support at cv7777.cam so we can act without delay.

12. International Data Transfers

cv7777 operates as an offshore international gaming platform, and your personal data may be transferred to and processed in countries outside of Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including contractual clauses requiring recipient parties to maintain data protection standards equivalent to those described in this Policy. By using cv7777, you consent to the transfer of your personal data to our servers and service providers located outside Indonesia, subject to the protections described herein.

13. Third-Party Links and Services

The cv7777 Website may contain references to third-party game providers, payment processors, and other services. This Privacy Policy applies exclusively to data collected by cv7777. When you interact with third-party services (for example, when your bank processes a BCA or BRI transfer, or when a licensed game studio hosts a live dealer session), the relevant third party's own privacy policy governs its data collection. cv7777 is not responsible for the privacy practices of third-party providers and encourages you to review their policies independently.

14. Changes to This Privacy Policy

cv7777 reserves the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the Website. Material changes — such as new categories of data collection, new third-party sharing arrangements, or significant changes to your rights — will be communicated to you via email or a prominent notice on the Website at least 14 days before they take effect. The "Effective Date" at the top of this Policy reflects the date of the most recent revision. Your continued use of cv7777 after any change to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

15. Contact and Data Protection Enquiries

For all privacy-related enquiries, data subject access requests, or concerns about how cv7777 handles your personal data, please contact us using the details below. We are committed to resolving privacy concerns promptly and transparently.

• Email: support at cv7777.cam (subject line: "Data Protection Request")
• Live Chat: Available 24/7 on the cv7777 Website
• Response Time: We acknowledge all data protection requests within 5 business days (during business hours 09:00–21:00 WIB, Monday–Sunday).

For questions about our Terms & Conditions, visit our Terms & Conditions page. For responsible gaming support, visit our Responsible Gaming page. For general questions about our Platform, visit our FAQ.

By using the cv7777 Platform, you acknowledge that you have read this Privacy Policy, understand how your personal data will be used, and consent to the collection and processing of your data as described above. 21+ only. Gambling can be addictive — please play responsibly.